UK TRACKED 2-3 days fully tracked delivery service with 'Safe Place' option and text or e-mail notification £3.75
UK NEXT DAY* 'One Hour Delivery Window' by text or e-mail notification, no need to stay at home all day !! £9.95
UK NEXT DAY* before 5.30pm £8.95
UK NEXT DAY* Royal Mail 'Signed For' Special Delivery by 1pm for Channel Islands Northern Ireland Highlands & Islands £9.95
SATURDAY DELIVERY* Royal Mail 'Signed For" before 1:00pm up to 2kg in weight £14.99 We will contact you if weight exceeds 2kg for alternative quote
EUROPE Via DPD Couriers we offer a fully tracked service to a number of European Countries starting from £16.99, please select the relevant Country option to show rates. We are happy to ship to Countries not listed but please contact us first at info@alterego-fancydress.co.uk for a quote relative to your location and speed of delivery.
COLLECTION Please note that there are no facilities available at the point of collection to either try on or order costumes, this is purely a pick-up facility for the convenience of our local customers
* Orders made for Next Day or Saturday delivery need to be placed by 3.00pm
Full details of our delivery services can be found on our Home Page or by clicking the following link Delivery Info
We accept a range of cards processed through Sage Pay’s secure payment system, additionally we also accept Paypal. Should you require payments can be taken over the phone by calling us on 02476 739996
All Debit and Credit card holders will be subject to validation and authorisation by both us and the card issuer to maintain security and prevent fraud.
We accept UK Cheques & UK Postal Orders although it is quicker and easier to telephone us and pay by Debit/Credit Card if you have one. Be aware that we will be unable to dispatch the item until the cheque has cleared. Payments should be made payable to Alterego Fancy Dress and sent together with your Order No to:
Alterego Fancy Dress
Accounts Department
96 St Nicolas Park Drive
Nuneaton
CV11 6DY
Unfortunately we cannot accept cheques or money orders from outside the UK
NO HASSLE RETURNS !!
Our expectation is that you will be delighted with your purchase. However there will be occasions where the item does not fit, may have a manufacturing fault or defect, or the customer simply changes his or her mind about the purchase. We want you to feel entirely comfortable when buying costumes from Alterego Fancy Dress, safe in the knowledge that should you wish to return an item or cancel a sale it will be remedied effectively and promptly.
In accordance with the Consumer Protection (Distance Selling) Regulations 2000 and the Sale of Goods Act 1979 (as amended) Alterego Fancy Dress has set out a simple and hassle free policy to manage the return of unwanted and faulty items, facilitate exchanges or replacements, and where appropriate make refunds.
Please refer to our full ‘Returns Policy’ by clicking here
